1. Introduction & Scope
At LearnNaija, we are committed to protecting your personal information and maintaining transparency about how we handle your data. This Privacy Policy explains what we collect, how we use it, and your rights regarding your information.
This policy applies to all users of LearnNaija: students, tutors, instructors, and visitors. By using LearnNaija, you agree to this policy and consent to the collection and use of data as described here.
Effective Date: This policy is effective as of the date you first access or use our services, and will remain in effect except with respect to any changes in its provisions in the future.
2. Information We Collect
We collect only the information necessary to provide our services and improve your experience. The types of information we collect include:
2.1 Personal Information
When you create an account, we collect:
- Basic information: Name, email address, phone number, password (encrypted)
- Profile details: Bio, academic information, professional background, profile picture
- Account preferences: Language, notification settings, timezone
- Authentication data: Google account information (if you sign in with Google)
2.2 Course & Learning Data
As you use our platform, we collect:
- Course enrollment and progress information
- Video watch time and lesson completion status
- Quiz and assessment results
- Course reviews and ratings you provide
- Comments and discussions on courses and lessons
- Materials you upload (for instructors)
2.3 Usage & Analytics Data
We automatically collect technical information:
- Device information: Browser type, operating system, device type
- Usage patterns: Pages visited, features used, time spent on platform
- IP address and approximate location (for security and analytics)
- Cookies and similar tracking technologies
2.4 Payment Information
For course purchases and instructor payouts:
- Payment transaction details (amount, date, course purchased)
- Payment method information (handled securely by Paystack)
- Billing information (as required by payment processor)
Note: We do not store your full credit card details. All payment processing is handled securely by our payment partner, Paystack.
3. How We Use Your Information
We use collected information to provide, maintain, and improve our services. Specifically, we use your data to:
3.1 Service Provision
- Create and manage your account
- Provide access to courses and learning materials
- Track your learning progress and achievements
- Enable communication between students and instructors
- Process course enrollments and payments
3.2 Personalization & Recommendations
- Recommend courses based on your interests and learning history
- Customize your dashboard and learning experience
- Show relevant content and features
- Provide personalized insights and progress analytics
3.3 Communication
- Send important updates about your courses and account
- Notify you of new lessons, assignments, or announcements
- Respond to your support requests and inquiries
- Send promotional emails (you can opt out anytime)
3.4 Platform Improvement
- Analyze usage patterns to improve features and user experience
- Identify and fix technical issues
- Conduct research and development for new features
- Generate aggregate statistics (anonymized data)
3.5 Security & Compliance
- Detect and prevent fraud, spam, and abuse
- Enforce our Terms of Service and community guidelines
- Comply with legal obligations and regulatory requirements
- Protect the rights and safety of our users
4. Data Sharing & Disclosure
We respect your privacy and do not sell or rent your personal data. However, we may share information in the following circumstances:
4.1 Public Information
The following information may be publicly visible:
- Instructor profiles: Name, bio, profile picture, courses taught
- Course information: Titles, descriptions, ratings, reviews
- Public comments and discussions on courses
- Student usernames and profile pictures (in comments/reviews)
4.2 Third-Party Service Providers
We work with trusted partners who help us operate our platform:
- Paystack: Payment processing and transaction security
- Cloud Storage: Hosting course videos and materials
- Email Services: Sending notifications and updates
- Analytics Tools: Understanding platform usage (anonymized)
All third-party providers are bound by strict data protection agreements and can only use your data for the specific services they provide to us.
4.3 Legal Requirements
We may disclose information if required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our Terms of Service and protect our rights
- Prevent fraud, security issues, or technical problems
- Protect the safety and rights of our users and the public
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new entity. We will notify users before any such transfer and provide options regarding their data.
5. Data Security
We take the security of your data seriously and implement industry-standard measures to protect it:
- Encryption: All sensitive data is encrypted in transit (HTTPS) and at rest
- Access Controls: Strict access limitations to personal data
- Regular Audits: Periodic security reviews and updates
- Secure Authentication: Password hashing and secure session management
Important: While we implement strong security measures, no system is completely secure. Please use strong, unique passwords and enable two-factor authentication when available.
7. Your Rights & Choices
You have control over your personal information. Your rights include:
7.1 Access & Update
You can access and update your personal information anytime through your account settings. This includes your profile, preferences, and notification settings.
7.2 Data Portability
You can request a copy of your data in a portable format. Contact our support team to request your data export.
7.3 Account Deletion
You can request account deletion at any time. Upon deletion:
- Your personal information will be permanently removed
- Your course progress and enrollment data will be deleted
- Public content (reviews, comments) may be anonymized rather than deleted
- Some data may be retained for legal or security purposes as required by law
7.4 Marketing Communications
You can opt out of promotional emails at any time by clicking the "unsubscribe" link in any marketing email or adjusting your notification preferences in account settings.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Active Accounts: Data is retained while your account is active
- Inactive Accounts: Data may be deleted after 2 years of inactivity (with prior notice)
- Legal Requirements: Some data may be retained longer to comply with legal obligations
- Deleted Accounts: Most data is deleted within 30 days of account deletion
9. Children's Privacy
LearnNaija is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.
Parents or guardians who believe their child has provided personal information to LearnNaija should contact us immediately at [email protected].
10. International Data Transfers
LearnNaija operates primarily in Nigeria. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Policy Updates
This Privacy Policy may be updated as LearnNaija evolves and as legal requirements change. When we make significant changes:
- We will notify you via email or dashboard notification
- The "Last Updated" date at the top will be changed
- You will have the opportunity to review changes before they take effect
- Continued use of the platform after changes constitutes acceptance
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
We aim to respond to all privacy-related inquiries within 7 business days.
Questions or Concerns?
We're here to help. Contact our support team for any privacy or policy-related inquiries.